Shipping policy

Thank you for shopping with Abby & Evie Sticker Co.! Each order is carefully prepared and packaged with care. Please review the information below before placing your order.

Processing Times

Many of our products are personalized and made especially for you. Current processing times are displayed on the product page and at checkout. Processing time refers to the time needed to create and prepare your order and does not include the time your package is in transit.

Orders are processed on business days only, excluding weekends and holidays. During holidays, sales, new product launches, or other high-volume periods, processing times may be slightly longer.

Shipping

Shipping rates and available delivery options are calculated at checkout based on your order and delivery address.

Once your order has been shipped, you will receive a confirmation email containing tracking information when available. Please allow up to 48 hours for tracking information to update after your shipping confirmation is sent.

Estimated delivery dates provided by USPS or at checkout are estimates only and are not guaranteed. Abby & Evie Sticker Co. is not responsible for delays caused by USPS, severe weather, holidays, incorrect addresses, or other circumstances outside of our control.

Shipping Addresses

Please carefully review your shipping address before completing your purchase. Abby & Evie Sticker Co. is not responsible for orders delivered to an address entered incorrectly at checkout.

Contact us as soon as possible if you notice an error. We will make every effort to update the address before the order ships, but changes cannot be guaranteed once an order has entered production or been transferred to USPS.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for any additional shipping charges required to resend the order.

Lost or Missing Packages

If your tracking information shows your order as delivered but you have not received it, or if your package appears to be lost in transit, we ask that you first open a claim directly with USPS.

Before opening a claim for a package marked as delivered, we also recommend checking with other members of your household, nearby neighbors, your mail carrier, and any areas where packages may have been left.

Once USPS completes its investigation and determines that the package has been lost, we will gladly replace your order or issue a full refund.

Because we are a small business, we are unable to replace or refund orders until USPS has completed its claims process. We appreciate your understanding and cooperation while USPS investigates the shipment.

If you need any information to help file your claim, please don’t hesitate to contact us. We’re happy to assist throughout the process.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible and include clear photographs of the packaging and damaged items. We will review the issue and work with you to provide an appropriate replacement or resolution.

Damage claims must be submitted within seven days of the package’s delivery date.

Returned or Refused Packages

Orders that are refused, left unclaimed, or returned to us because of an incorrect or incomplete address are not automatically eligible for a refund. Personalized products cannot be restocked or resold.

If your package is returned to us, please contact us to discuss available options. Additional shipping charges may apply if you would like the order resent.

Order Questions

Please contact us through our Contact Us page with any questions about your shipment. Include your name and order number so we can assist you as quickly as possible.

Personalized Orders and Spelling Errors

Please carefully review all names, initials, and personalization details before submitting your order. Personalized items are created using the information entered by the customer at checkout.

We do not accept returns or exchanges, and we cannot provide refunds or free replacements, for names or personalization details that were entered or spelled incorrectly by the customer.

If Abby & Evie Sticker Co. makes an error on your personalized order, please contact us within seven days of delivery with a clear photo of the item. We will gladly correct the mistake at no additional cost.