Returns and Refunds Policy

Last Updated: July 18, 2026

At Abby & Evie Sticker Co., most of our products are personalized and created especially for each customer. Because personalized items cannot be restocked or resold, all sales are final, except when an item arrives damaged or Abby & Evie Sticker Co. makes an error while fulfilling the order.

Eligible Returns, Replacements, and Refunds

We will provide a replacement or refund when:

• Your item arrives damaged.

• You receive the wrong product.

• We misspell a name or enter personalization differently from the information provided with your order.

• We make another production or fulfillment error that materially affects the product.

Please contact us within seven days of delivery and include:

• Your name and order number

• A description of the problem

• Clear photographs showing the item, error, or damage

• Photographs of the packaging if the order was damaged during shipping

After reviewing the information, we will offer an appropriate replacement or refund. When possible, we will work with you to provide the resolution you prefer.

Personalized Items

Customers are responsible for carefully reviewing all names, initials, spelling, capitalization, colors, product selections, and other personalization details before submitting an order.

We do not accept returns or exchanges and do not provide refunds or free replacements when a name or other personalization information was entered incorrectly by the customer.

Orders are created using the information submitted at checkout. This includes information entered through personalization fields, order notes, uploaded files, and any other instructions provided with the order.

Nonreturnable Items

We do not accept returns, exchanges, or refund requests for:

• Customer-submitted spelling or personalization errors

• Choosing the wrong name, color, size, design, product, or quantity

• Changing your mind after placing an order

• Products that are no longer wanted or needed

• Minor color differences caused by screen settings, lighting, printing, or material variations

• Minor differences in placement, sizing, cut lines, or appearance that do not affect the product’s intended use

• Damage caused by incorrect application, washing, ironing, heat pressing, storage, or failure to follow the provided instructions

• Normal wear and tear

• Items that have been used, applied, washed, altered, or damaged after delivery

Exchanges

We do not offer traditional exchanges because our products are personalized and made specifically for each customer.

If we made an error or your item arrived damaged, we will arrange an appropriate replacement or refund after reviewing your request.

Cancellations and Changes

Please contact us immediately if you need to request a cancellation or change.

Because personalized orders may enter production shortly after they are placed, cancellations and changes are not guaranteed. Once production has begun, the order cannot be canceled, refunded, or changed unless we made an error.

Returning an Eligible Item

Please do not mail an item back to us unless we have approved the return and provided return instructions.

Depending on the nature of the issue, we may:

• Replace the affected item without requiring it to be returned

• Request that the item be returned using a prepaid shipping label

• Issue a partial or full refund without requiring a return

We are not responsible for unauthorized returns or return shipping costs that were not approved in advance.

Refund Processing

Approved refunds will be issued to the original payment method. Shipping charges will be refunded when the entire order is being refunded because of an error made by Abby & Evie Sticker Co. or because the complete order arrived damaged.

The time required for a refund to appear in your account may vary depending on your bank, credit card company, or payment provider.

Lost or Missing Packages

Lost packages and orders marked as delivered but not received are handled according to our separate Shipping Policy.

Customers must first open a claim directly with USPS. We are unable to issue a refund or replacement for a missing package until USPS completes its investigation and confirms that the package was lost.

Contact Us

To report a damaged item or an error with your order, please contact us through our Contact Us page within seven days of delivery. Include your order number and clear photographs so we can review the issue as quickly as possible.

Nothing in this policy limits any consumer rights that cannot be waived under applicable law.